To ensure you receive the quality service you deserve, we select Atlantis authorized dealers, installers and servicers whom we believe share our vision of quality and service.
We provide the training to our Authorized Dealers, Installers and Servicer providers for proper installation and maintenance.
All of our products are designed and manufactured in Quebec, Canada.
Yes, this allows us to create the perfect piece of equipment for you by customizing it with the colours and logos of your choice.
We are unable to provide you with accurate information as shipping costs largely depend on the size of the order and the distance it has to travel to arrive to its final destination. Shipping estimates are provided with your quote and finalized when you order.
Lead times are dictated by the volume of orders so they vary from period to period. Our goal is to keep them between 8-12 weeks. Please note COVID-19 might cause additional delays.
It is always best to contact the Atlantis authorized dealer from which you purchased your equipment. If your dealer cannot help you, or if you purchased directly from us, please send us an email (firstname.lastname@example.org) so our technicians can recommend an Atlantis authorized service provider in your general area. Please have the serial number of the unit available sent along with pictures when contacting us.
Atlantis serial numbers are generally found at the base of the unit and consist of a series of 6 numbers on a silver label.